We're an activity hub featuring wine cave tours and tastings to biking in Central Otago.
The following terms and conditions apply to customers of Gibbston Valley Wines, LLC, which is a company founded in the United States of America (USA) and is owned wholly by Gibbston Valley Wines, LTD, the New Zealand parent company. By purchasing products via the Gibbston Valley Winery website and by joining the Gibbston Valley Wine Club, you agree to, and are bound by, all the terms and conditions in these Terms of Service.
We reserve the right to modify our Terms and Conditions at any time.
By using our Web site, you agree to these Terms and Conditions, and all the terms, conditions, disclaimers and limitations that appear or are made available to you on our site.
If purchasing wine or other products on this website you agree to the following:
Gibbston Valley Winery respects and honours the privacy of its customers and wine club members. The company doesn’t sell or rent personal information to any third parties. The provided information, from those who elect to join the e-mail newsletter mailing list, will be added to our customer database to receive upcoming correspondence. Those who do not elect to receive the newsletter will not be added to any database apart from what is necessary to provide customer service for each of your orders or quarterly shipments Any personal information that Gibbston Valley Winery collects from its customers is retained in a private database and may be referenced from time to time to help optimize the functionality of the website, online shop and other related areas connected to customer experience. To improve the sites user experience we use Lucky Orange.
There are several situations when you can have us delete your personal data, this includes (but is not limited to):
Please contact us to start this process Click Here
What is a cookie? A cookie is a small file of numbers and letters that often includes an identifier which is unique to you. This is sent to your device's web browser from our website's computer and is stored on your device's hard drive. Cookies allow us to recognise your device if you choose to allow them, like if you came into our winery and we recognised you.
Please note that cookies can't harm your computer. We don't store personally identifiable information in cookies, but we do use encrypted information gathered from them to help improve your experience of the site. For example, they help us to make our website even better, or to show you relevant products related to products that you've previously viewed.
Tracking Cookies are used to track your use of gibbstonvalley.com and to give us various statistics. These statistics do not identify individuals; they simply give us an overview of general browsing patterns. We use these cookies to identify which parts of the website are most popular and to improve our website accordingly.
We use tracking cookies from web analytics services provided by Google. These cookies collect information including, but not limited to, number of visits, amount of time spent browsing, how you got to our website, which pages were viewed, the journey through our webpages. All information collected by these cookies is anonymous.
Third Party Cookies When you visit gibbstonvalley.com you may notice some cookies that aren't related to Gibbston Valley Winery. If you go on to a web page that contains embedded content, for example a video from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check their websites for more information about their cookies and how to manage them.
If you choose to 'share' Gibbston Valley Winery content with friends through social networks – such as Facebook and Twitter - you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest that you check their websites for more information about their cookies and how to manage them.
On our website we periodically use third party tracking tools such as Lucky Orange. Lucky Orange is a service that analyses the online behaviour of website users. The service works by combining both analysis tools and feedback tools, including heatmaps, visitor recordings, conversion funnels form analytics, feedback tools such as polls and surveys, incoming feedback and recruitment of user testers.
Please note, sensitive information, such as card details, are stored by Payment Express and not Gibbston Valley Winery.
The following information may be collected related to your device and browser: • Device's IP address; • Device screen resolution; • Device type (unique device identifiers), operating system, and browser type; • Geographic location; • Preferred language used to display the website. • User interactions • Mouse events (movements, location and clicks) • Keypresses • Log data This data includes: • Referring domain • Pages visited • Geographic location • Preferred language used to display the webpage • Date and time when website pages were accessed
Gibbston Valley Winery holds an ‘off license’ as defined in New Zealand’s Sale of Liquor Act and is legally authorised to promote, sell and deliver wine via online and mail order. It is against the law to use this site to purchase liquor if you are under 21 years of age. By using this website, you affirm and represent to us that you are over the legal age required to buy products containing alcohol.
Gibbston Valley Winery makes every effort to ensure that your wine and/or other purchases reach you in top condition. Unless your wine arrives, in incorrect variety or number, or is damaged, all sales are final. If you have any questions or concerns about your purchase, please contact us at [email protected].
Gibbston Valley Winery accepts online payments and payments made over the phone via Visa, Master Card and American Express. Payments are processed at the time of your online order. If, for any reason, we are not able to fulfil your order, your account will be credited or credit card will be refunded.
In the instance that a customer would like to cancel a paid or RSVP’d booking for a Wine Club event or other event hosted by Gibbston Valley, Gibbston Valley will do its best to sell the ticket(s) to another Wine Club member or, as many of our events do sell out, an individual on the waiting list. In the instance that the tickets cannot be sold, the following refund structure will apply:
If cancellation is within 2 weeks - 50%
If cancellation is within 1 week - 25%
If cancellation is within 72 hours - 10%
If cancellation is within 48 hours - No refund
The below Terms & Conditions apply to all Wine Club members upon joining the club. By joining the Wine Club you agree to the following: